{"id":2852,"date":"2018-10-20T10:00:14","date_gmt":"2018-10-20T08:00:14","guid":{"rendered":"https:\/\/finalcall.travel\/da\/?p=30422"},"modified":"2018-10-20T10:00:14","modified_gmt":"2018-10-20T08:00:14","slug":"british-airways-forbedrer-den-personlige-kundeservice-i-heathrow","status":"publish","type":"post","link":"https:\/\/finalcall.demowebprojects.com\/se\/2018\/10\/20\/british-airways-forbedrer-den-personlige-kundeservice-i-heathrow\/","title":{"rendered":"British Airways forbedrer den personlige kundeservice i Heathrow"},"content":{"rendered":"<p><strong>Den moderne kundeservice f\u00e5r ofte skyld for at v\u00e6re upersonlig og ikke at give plads til at medarbejder kan v\u00e6re fleksible og t\u00e6nke ud af boksen. Det fors\u00f8ger British Airways at \u00e6ndre p\u00e5 ved at forbedre kundeservicen i London Heathrow.<\/strong><br \/>\nBritish Airways er igang med en st\u00f8rre investering i at forbedre kundetilfredsheden i denne tid. Tidligere har de meldt ud at de <a href=\"https:\/\/finalcall.travel\/da\/british-airways-forbedrer-servicen-for-transferpassagerer\/\"><strong>forbedrer hj\u00e6lpen til passagerer, som har videreforbindelse i London Heathrow<\/strong><\/a> og at de ogs\u00e5 er igang med en st\u00f8rre opgradering af catering ombord p\u00e5 flyene.<br \/>\n<strong>L\u00e6s ogs\u00e5: <a href=\"https:\/\/finalcall.travel\/da\/tjen-dobbelte-avios-hos-british-airways-resten-af-aaret\/\">Tjen dobbelt Avios hos British Airways resten af \u00e5ret<\/a><\/strong><br \/>\nDet engelske flyselskab vil nu investere et stort millionbel\u00f8b i at uddanne personale, som kan give personlig kundeservice i London Heathrow.<br \/>\nDisse medarbejdere, som er s\u00e5kaldte &#8220;floor workers&#8221; eller &#8220;v\u00e6rter&#8221;, som British Airways kalder dem, skal have mulighed for at hj\u00e6lpe kunderne med en lang r\u00e6kke udfordringer. F.eks. vil de blive i stand til at hj\u00e6lpe med reservationer, billetering, fly\u00e6ndringer, ombookinger, efters\u00f8ge forsinket bagage og opdateret flyinformation.<br \/>\n<strong>L\u00e6s ogs\u00e5: <a href=\"https:\/\/finalcall.travel\/da\/british-airways-skifter-til-top-cateringleverandoer\/\">British Airways skifter cateringleverand\u00f8r til en af verdens bedste<\/a><\/strong><br \/>\nMedarbejderne vil blive udstyret med en tablet, som giver dem adgang til en lang r\u00e6kke systemer, som kan hj\u00e6lper kunderne med at f\u00e5 l\u00f8st evt. udfordringer p\u00e5 rejsen.<br \/>\nUdrulningen af den mere personlige kundeservice starter i Terminal 5 p\u00e5 Heathrow og planen er at den senere skal rulles ud til flere lokationer.<br \/>\nKlaus Goersch, BA\u2019s Chief Operating Officer siger:<br \/>\n<em>&#8220;Dette vil \u00e6ndre den service vi kan yde i Heathrow, men i virkeligheden er det en ganske simpel id\u00e9. Det handler om at stole p\u00e5 vores medarbejdere og give dem de v\u00e6rkt\u00f8jer de har brug for til at yde den bedste service til vores passagerer. Vi opfordrer vores v\u00e6rter til at behandle passagererne, som de ville behandle deres egen familie og til at tage ansvar for at f\u00e5 problemerne l\u00f8st.&#8221;<\/em><br \/>\n<strong>L\u00e6s ogs\u00e5: <a href=\"https:\/\/finalcall.travel\/da\/british-airways-forbedrer-servicen-for-transferpassagerer\/\">British Airways forbedrer servicen for transferpassagerer<\/a><\/strong><br \/>\nDen nye tilgang til kundeservice skal efter planen udvides til at alle medarbejdere i Heathrow &#8211; uanset hvilket omr\u00e5de de arbejder i &#8211; kan give kunderne endnu bedre service.<br \/>\n<em><strong><a href=\"https:\/\/www.facebook.com\/finalcalltravel\/\" target=\"_blank\" rel=\"noopener\">F\u00f8lg ogs\u00e5 FinalCall.travel p\u00e5 Facebook, s\u00e5 g\u00e5r du ikke glip af de vigtigste nyheder<\/a><\/strong><\/em><br \/>\n<em><strong>Husk at du kan blive medlem af vores lukkede Facebook-gruppe for alle, som rejser mere end gennemsnittet. Svar blot p\u00e5 de tre sp\u00f8rgsm\u00e5l vi stiller dig ved tilmelding.\u00a0<a href=\"https:\/\/www.facebook.com\/groups\/FrequentTravelerDanmark\/\" target=\"_blank\" rel=\"noopener\">Tilmeld dig Frequent Traveler Danmark her.<\/a><\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Den moderne kundeservice f\u00e5r ofte skyld for at v\u00e6re upersonlig og ikke at give plads til at medarbejder kan v\u00e6re fleksible og t\u00e6nke ud af boksen. Det fors\u00f8ger British Airways at \u00e6ndre p\u00e5 ved at forbedre kundeservicen i London Heathrow. British Airways er igang med en st\u00f8rre investering i at forbedre kundetilfredsheden i denne tid. &hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,9],"tags":[],"class_list":["post-2852","post","type-post","status-publish","format-standard","hentry","category-featured","category-flyselskaber"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>British Airways forbedrer den personlige kundeservice i Heathrow - FinalCall.travel Sverige<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/finalcall.demowebprojects.com\/se\/2018\/10\/20\/british-airways-forbedrer-den-personlige-kundeservice-i-heathrow\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"British Airways forbedrer den personlige kundeservice i Heathrow - FinalCall.travel Sverige\" \/>\n<meta property=\"og:description\" content=\"Den moderne kundeservice f\u00e5r ofte skyld for at v\u00e6re upersonlig og ikke at give plads til at medarbejder kan v\u00e6re fleksible og t\u00e6nke ud af boksen. 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