{"id":1737,"date":"2017-03-07T09:41:47","date_gmt":"2017-03-07T08:41:47","guid":{"rendered":"https:\/\/finalcall.travel\/da\/?p=23340"},"modified":"2017-03-07T09:41:47","modified_gmt":"2017-03-07T08:41:47","slug":"rekordmange-danskere-klagede-ferien-2016","status":"publish","type":"post","link":"https:\/\/finalcall.demowebprojects.com\/se\/2017\/03\/07\/rekordmange-danskere-klagede-ferien-2016\/","title":{"rendered":"Rekordmange danskere klagede over ferien i 2016"},"content":{"rendered":"<p><strong>Rejselysten hos danskerne var sidste \u00e5r historisk h\u00f8j, men det var lysten til at klage over ferien ogs\u00e5. Det viser nye tal fra Pakkerejse-Anken\u00e6vnet. Udviklingen kommer ikke bag p\u00e5 Danmarks Rejsebureau Forening, som gl\u00e6der sig over ny lovgivning p\u00e5 omr\u00e5det og den st\u00e6rke forbrugerbeskyttelse, n\u00e5r man k\u00f8ber hos et danskregistreret rejsebureau.<\/strong><br \/>\nLevede hotellet ikke op til det beskrevne, eller blev ferien ramt af forsinkelser? S\u00e5 er der mulighed for at klage, og det har rekordmange danskere gjort sidste \u00e5r. Pakkerejse-Anken\u00e6vnet registrerede 377 klager i 2016, hvilket er 30,5 pct. flere end \u00e5ret f\u00f8r.<br \/>\nAnken\u00e6vnets kendelser fordeler sig s\u00e5ledes, at 31 pct. fik medhold, 33 pct. fik delvist medhold og i 37 pct. af tilf\u00e6ldene fik klageren ikke medhold. Hertil kommer en h\u00e5ndfuld sager, som blev afvist fra behandling i Anken\u00e6vnet.<br \/>\n<figure id=\"attachment_23341\" aria-describedby=\"caption-attachment-23341\" style=\"width: 517px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-23341\" src=\"https:\/\/finalcall.travel\/da\/wp-content\/uploads\/sites\/2\/2017\/03\/Sk\u00e6rmbillede-2017-03-07-kl.-08.10.47.jpg\" alt=\"Statistik over klager i 2016\" width=\"517\" height=\"264\" \/><figcaption id=\"caption-attachment-23341\" class=\"wp-caption-text\">Statistik over klager i 2016<\/figcaption><\/figure>\nHos Danmarks Rejsebureau Forening er man ikke overraskede over udviklingen.<br \/>\n<em>\u201dAntallet af klager er stigende, og det skyldes blandt andet et nyt lovkrav om, at forbrugerne skal have oplyst, hvilken instans de kan rette en eventuel klage til allerede ved k\u00f8bet af ferien. Det er et initiativ, som vi s\u00e6tter stor pris p\u00e5, da vi er kun interesserede i, at de rejsende f\u00e5r en kundeoplevelse, der matcher den k\u00f8bte vare,\u201d<\/em> siger Lars Thykier, adm. direkt\u00f8r i Danmarks Rejsebureau Forening.<br \/>\nFra 2015 til 2016 har danskerne is\u00e6r klaget over hotellet og dets faciliteter og standard i \u00f8vrigt, samt forsinkelser og \u00e6ndringer af transport, viser klageopg\u00f8relsen fra Pakkerejse-Anken\u00e6vnet. Opg\u00f8relsen viser ogs\u00e5 at 10% flere har f\u00e5et medhold i 2016 end i 2015.<br \/>\n<em>\u201dVi tager stigningen i antallet af klager meget seri\u00f8st. Som rejsebureauer har vi et ansvar for at levere det produkt, som kunderne k\u00f8ber. Klageopg\u00f8relsen fra Pakkerejse-Anken\u00e6vnet er et v\u00e6rkt\u00f8j, som kan fort\u00e6lle branchen, hvor vi skal v\u00e6re skarpere og tydeligere i vores kommunikation. Jeg vil dog gerne endnu engang understrege, at de rejsende ogs\u00e5 har et ansvar. De skal s\u00e6tte sig ind i, hvad rejsen inkluderer, og det betyder, at man har l\u00e6st rejsepapirerne og betingelserne, inden man tager hjemmefra. Og inden man klager,\u201d<\/em> lyder budskabet fra Lars Thykier.<br \/>\n<em>\u201dVil man have tryghed med i bagagen, er det en god id\u00e9 at tjekke, om rejsebureauet er registreret i Danmark. S\u00e5 er man nemlig beskyttet af Rejsegarantifonden og har mulighed for at klage til Pakkerejse-Anken\u00e6vnet,\u201d<\/em> siger Lars Thykier.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rejselysten hos danskerne var sidste \u00e5r historisk h\u00f8j, men det var lysten til at klage over ferien ogs\u00e5. Det viser nye tal fra Pakkerejse-Anken\u00e6vnet. Udviklingen kommer ikke bag p\u00e5 Danmarks Rejsebureau Forening, som gl\u00e6der sig over ny lovgivning p\u00e5 omr\u00e5det og den st\u00e6rke forbrugerbeskyttelse, n\u00e5r man k\u00f8ber hos et danskregistreret rejsebureau. Levede hotellet ikke op &hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1737","post","type-post","status-publish","format-standard","hentry","category-featured"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rekordmange danskere klagede over ferien i 2016 - FinalCall.travel Sverige<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/finalcall.demowebprojects.com\/se\/2017\/03\/07\/rekordmange-danskere-klagede-ferien-2016\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rekordmange danskere klagede over ferien i 2016 - FinalCall.travel Sverige\" \/>\n<meta property=\"og:description\" content=\"Rejselysten hos danskerne var sidste \u00e5r historisk h\u00f8j, men det var lysten til at klage over ferien ogs\u00e5. Det viser nye tal fra Pakkerejse-Anken\u00e6vnet. Udviklingen kommer ikke bag p\u00e5 Danmarks Rejsebureau Forening, som gl\u00e6der sig over ny lovgivning p\u00e5 omr\u00e5det og den st\u00e6rke forbrugerbeskyttelse, n\u00e5r man k\u00f8ber hos et danskregistreret rejsebureau. 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