{"id":53309,"date":"2021-10-08T09:33:00","date_gmt":"2021-10-08T07:33:00","guid":{"rendered":"https:\/\/finalcall.demowebprojects.com\/no\/?p=53309"},"modified":"2021-10-07T10:24:39","modified_gmt":"2021-10-07T08:24:39","slug":"lufthansa-endrer-servicekonsept-i-economy-class-pa-langruter-na-ma-du-frem-med-kredittkortet","status":"publish","type":"post","link":"https:\/\/finalcall.demowebprojects.com\/no\/2021\/10\/08\/lufthansa-endrer-servicekonsept-i-economy-class-pa-langruter-na-ma-du-frem-med-kredittkortet\/","title":{"rendered":"Lufthansa endrer servicekonsept i Economy Class p\u00e5 langruter. N\u00e5 m\u00e5 du frem med kredittkortet"},"content":{"rendered":"\n

Lufthansa har tidligere i \u00e5r innf\u00f8rt et nytt servicekonsept p\u00e5 kortrutene hvor du m\u00e5 frem med kredittkortet hvis du \u00f8nsker snacks eller noe \u00e5 drikke <\/a>– i hvertfall utover en liten flaske vann. N\u00e5 videref\u00f8res dette konseptet til langrutene hvor du fremover skal betale for snacks og visse alkoholholdige drikkevarer.<\/strong><\/p>\n\n\n\n

Skandinaviske reisende kjenner allerede konseptet fra SAS, som lenge har g\u00e5tt foran med \u00e5 skj\u00e6re ned p\u00e5 servicekonseptet og oppkreve penger for drikke, snacks m.v. – b\u00e5de p\u00e5 korte og lange ruter. N\u00e5 f\u00f8lger Lufthansa etter og innf\u00f8rer et nytt – og betydelig mer skrapet – servicekonsept p\u00e5 deres langruter.<\/p>\n\n\n\n

I det nye servicekonseptet er det bl.a. slutt med \u00e5 f\u00e5 servert brennevin uten \u00e5 betale ekstra.<\/p>\n\n\n\n

Forringelser er hos flyselskaper er “forbedringer”<\/strong><\/h4>\n\n\n\n

I vanlig flyselskaps-“lingo” blir disse forringelser av produktet fremstilt som en “forbedring” for kundene av flyselskapets PR-folk.<\/p>\n\n\n\n

Som frequent traveler har man etter hvert l\u00e6rt at n\u00e5r et flyselskap snakker om at de lager “forbedringer” og at det skyldes “kundenes \u00f8nsker”, s\u00e5 skal alle alarmklokker ringe. <\/p>\n\n\n\n

Alt for ofte er det nemlig snakk om en devaluering av produktet som de “Komiske Ali-typene” i PR-avdelingen fors\u00f8ker \u00e5 pakke inn som en forbedring.<\/p>\n\n\n\n

Men som man sier: “You can put lipstick on a pig – but it’s still a pig”<\/em><\/p>\n\n\n\n

P\u00e5 “flyselskaps-PR-spr\u00e5k” kan nemlig selv de st\u00f8rste forringelser fremstilles som en forbedring.<\/p>\n\n\n\n

Lufthansa sier i forbindelse med det nye – og betydelig mer skrapede servicekonseptet – at endringene kommer for \u00e5 “gi en bedre kundetilfredshet med deres mat og drikke p\u00e5 langrutene”<\/em>.<\/p>\n\n\n\n

Flyselskapet sier at utvalget vil bli bedre og av h\u00f8yere kvalitet. Men det betyr alts\u00e5 ogs\u00e5 at du skal finne frem kredittkortet hvis du \u00f8nsker \u00e5 nyte en drink eller snack ombord. Alts\u00e5 reelt sett en prisstigning i forhold til idag – eller en devaluering av produktet om du vil.<\/p>\n\n\n\n

Slik beskriver Lufthansa selv endringene:<\/p>\n\n\n\n

“V\u00e5rt n\u00e5v\u00e6rende snackstilbud i Economy Class oppfyller ikke alltid kundenes forventninger. Det nye tilbudet er utviklet p\u00e5 basis av feedback fra kundene. Med dette h\u00f8ykvalitetsutvalget til salgs ombord, s\u00e5 kan v\u00e5re gjester selv velge hva de \u00f8nsker \u00e5 spise og drikke p\u00e5 deres reise”<\/em><\/p>\n\n\n\n

Kundene kunne alts\u00e5 ikke like gratis drinker?<\/p>\n\n\n\n

Lufthansa har dog stadig ikke endret informasjonen p\u00e5 deres hjemmeside, s\u00e5 kunder som idag – i god tid – kj\u00f8per en Economy Class billett til en av flyselskapets langruter kan alts\u00e5 risikere \u00e5 f\u00e5 et helt annet produkt enn det de blir lovet n\u00e5.<\/p>\n\n\n\n

\"\"
Screenshot fra Lufthansa.com<\/figcaption><\/figure>\n\n\n\n

Det “store utvalget av alkoholiholdige og ikke-alkoholholdige drikkevarer”<\/em> som hjemmesiden lover man kan velge mellom, skal man alts\u00e5 betale for – i hvertfall delvist – i fremtiden.<\/p>\n\n\n\n

De presise detaljer om det nye konseptet har vi enda ikke sett og noe tyder p\u00e5 at flyselskapet kanskje stadig vil by p\u00e5 drikkevarer til maten.<\/p>\n\n\n\n

I informasjonen fra Lufthansa<\/a> st\u00e5r det f\u00f8lgende:<\/p>\n\n\n\n

\u201cOnly the spirits, which were still given out as freebies before the pandemic, will be transferred to the chargeable range\u201d<\/em><\/p>\n\n\n\n

Hvis vi tolker dette rett, s\u00e5 gjelder betalingskonseptet alts\u00e5 for brennevin og ikke f.eks. vin og \u00f8l. Men de presise detaljer m\u00e5 vi avvente til vi ser menyen.<\/p>\n\n\n\n

Uansett er det snakk om at Lufthansa devaluerer produktet – uansett hvor mye de pr\u00f8ver \u00e5 pakke inn budskabet i glitteret papir.<\/p>\n","protected":false},"excerpt":{"rendered":"

Lufthansa har tidligere i \u00e5r innf\u00f8rt et nytt servicekonsept p\u00e5 kortrutene hvor du m\u00e5 frem med kredittkortet hvis du \u00f8nsker snacks eller noe \u00e5 drikke – i hvertfall utover en liten flaske vann. N\u00e5 videref\u00f8res dette konseptet til langrutene hvor du fremover skal betale for snacks og visse alkoholholdige drikkevarer. Skandinaviske reisende kjenner allerede konseptet …<\/p>\n","protected":false},"author":1,"featured_media":36851,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,17],"tags":[5131,168,224,420],"class_list":["post-53309","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-flyselskaper","tag-buy-onboard","tag-catering","tag-economy-class","tag-lufthansa"],"yoast_head":"\nLufthansa endrer servicekonsept i Economy Class p\u00e5 langruter. 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