{"id":49926,"date":"2021-03-11T18:50:20","date_gmt":"2021-03-11T17:50:20","guid":{"rendered":"https:\/\/finalcall.demowebprojects.com\/no\/?p=49926"},"modified":"2021-03-11T18:50:23","modified_gmt":"2021-03-11T17:50:23","slug":"sas-avholdt-nettmote-med-sine-mest-lojale-kunder-i-kveld","status":"publish","type":"post","link":"https:\/\/finalcall.demowebprojects.com\/no\/2021\/03\/11\/sas-avholdt-nettmote-med-sine-mest-lojale-kunder-i-kveld\/","title":{"rendered":"SAS avholdt nettm\u00f8te med sine mest lojale kunder i kveld"},"content":{"rendered":"\n

Normalt inviterer SAS og EuroBonus deres mest lojale kunder til et event en gang i \u00e5ret. Det har Corona-krisen satt en stopper for det siste \u00e5ret. I dag m\u00f8ttes SAS med sine Diamond- og Pandion-medlemmer online i stedet – et event de kaldte SAS EuroBonus Live. Her kan du lese hva SAS presenterte.<\/strong><\/p>\n\n\n\n

Det var ikke helt det samme som de normale Diamond-events \u00e5 m\u00f8te SAS ledelsen online. I sakens natur blir det utelukkende enveiskommunkasjon og ikke den gode dialogen med SAS-ansatte som det pleier \u00e5 v\u00e6re. I det store og hele var det ikke mange nyheter.<\/p>\n\n\n\n

\"\"
Screenshot fra SAS Diamond Online event<\/figcaption><\/figure>\n\n\n\n

Der var invitert omkring 4 000 Diamond og Pandion-medlemmer til eventet og i alt var det innsendt omkring 600 sp\u00f8rsm\u00e5l. Omkring 1 200 medlemmer var logget inn p\u00e5 videostreamen torsdag kveld.<\/p>\n\n\n\n

Diamond-medlemmene hadde mulighet for \u00e5 sende inn sp\u00f8rsm\u00e5l p\u00e5 forh\u00e5nd og s\u00e5 hadde SAS utvalgt de mest etterspurte som de pr\u00f8vde \u00e5 svare p\u00e5.<\/p>\n\n\n\n

\"\"
Screenshot fra SAS EuroBonus Live<\/figcaption><\/figure>\n\n\n\n

I tillegg kom SAS naturligvis ogs\u00e5 inn p\u00e5 et par enkelte emner som de gjerne ville presentere for kundene.<\/p>\n\n\n\n

Som representanter for SAS var den avg\u00e5ende toppsjefen, Rickard Gustafson, Executive VP for Airlines Services, Kjetil H\u00e5bj\u00f8rg, Sjef for EuroBonus, Aron Backstr\u00f6m og Mattias Hedr\u00e9n, som er VP for Corporate Safety og Security.<\/p>\n\n\n\n

Oppsummering av krisen<\/strong><\/h4>\n\n\n\n

Rickard Gustafson startet med \u00e5 oppsummere den krisen som verden og ikke minst SAS befinner seg i, men han oppsummerte ogs\u00e5 flere positive ting som SAS har bidratt med under krisen, som f.eks. rescue flights og at avskjedigede ansatte har stillet seg til r\u00e5dighet for helsesvesenet m.v.<\/p>\n\n\n\n

Gustafson understreket at det fortsatt var SAS sin plan \u00e5 servicere de forretningsruter man har gjort hittil.<\/p>\n\n\n\n

Nyheter fra EuroBonus<\/strong><\/h4>\n\n\n\n

Et av kveldens h\u00f8ydepunkter var nyheter fra EuroBonus som mange har ventet spent p\u00e5. Over 400 sp\u00f8rsm\u00e5l om EuroBonus hadde blitt innsendt innen arrangementet.<\/p>\n\n\n\n

EuroBonus-sjef Aron Backstr\u00f6m kunne fortelle at SAS hadde v\u00e6rt n\u00f8dt til \u00e5 gjennomf\u00f8re visse besparelser, som f.eks. ikke \u00e5 forlenge utl\u00f8psdatoen for bonuspoeng og poengprisen for Star Alliance bonusreiser p\u00e5 visse destinasjoner.<\/p>\n\n\n\n

\"\"
Aron Backstr\u00f6m<\/figcaption><\/figure>\n\n\n\n

Den \u00e5rlige goodie-bag’en for Diamond-medlemmer er ogs\u00e5 tatt bort – noe som ogs\u00e5 har skjedd for \u00e5 spare og i stedet bruke budsjettet andre steder.<\/p>\n\n\n\n

Han innr\u00f8mmet at SAS EuroBonus ikke hadde v\u00e6rt gode nok til \u00e5 kommunisere visse av disse endringer. Det vil dog alltid v\u00e6re en vurdering om hvilke endringer man skal kommunisere og om slike endringer er relevante for alle medlemmer.<\/p>\n\n\n\n

Star Alliance bonus-reiser var et emne som mange hadde spurt om. Bl.a. n\u00e5r man igjen kan booke disse reisene online igjen. For tiden er det bare mulig \u00e5 bestille over telefonen. Han kom dog ikke med noen dato for n\u00e5r det igjen blir mulig – ganske sikkert til stor skuffelse for de mange medlemmer som har American Express vouchere som utl\u00f8ber denne m\u00e5neden. Men han regnet med at det vil \u00e5pne opp igjen n\u00e5r verden normaliseres og flyavgangene vil bli mer stabile.<\/p>\n\n\n\n

Der var heldigvis ogs\u00e5 noen positive nyheter…<\/p>\n\n\n\n

I perioden fra april til juni vil man kunne opptjene 4x statuspoeng og 4x legs n\u00e5r man flyr med SAS. Det vil dog ikke v\u00e6re snakk om poeng man kan bruke til bonusreiser, men de vil kun telle mot status.<\/p>\n\n\n\n

Medlemmer som har opptjeningsperiode som utl\u00f8ber innen 31. august 2021 f\u00e5r – som tidligere meldt – forlenget deres status med 12 m\u00e5neder. <\/p>\n\n\n\n

Selv om han ikke ville love noe var det dog forventningen at medlemmer som har utl\u00f8psdato etter 31. august 2021 ogs\u00e5 vil f\u00e5 forlenget deres status. Dette var enda ikke besluttet, men deres prognoser tydet p\u00e5 at ogs\u00e5 disse hadde vanskelig ved \u00e5 opptjene status p\u00e5 egen h\u00e5nd. SAS sitt m\u00e5l var at medlemmer ikke skulle oppleve \u00e5 bli nedgradert p.g.a. pandemien.<\/p>\n\n\n\n

Mange kunder har i flere \u00e5r snakket om at SAS kunne innf\u00f8re et Lifetime Diamond medlemsskap, men dette avviste han at var en prioritet for SAS i denne tiden.<\/p>\n\n\n\n

I tillegg bekreftet han ogs\u00e5 at SAS EuroBonus ser p\u00e5 muligheten for at de beste kundene kunne motta upgrade vouchere. Dette ville kreve st\u00f8rre IT-oppdateringer og det var ikke noe han kunne si noe mer presist om.<\/p>\n\n\n\n

Sikkerhet ombord<\/strong><\/h4>\n\n\n\n

Mattias Hedr\u00e9n, som er VP for Corporate Safety og Security gjennomgikk hva SAS gj\u00f8r for \u00e5 begrense smittespredningen ombord – det gjorde han bl.a. ved \u00e5 snakke om HEPA-filtre ombord og endrede boardingprosedyrer. Han mente at det vil g\u00e5 lang tid innen vi kan reise uten munnbind igjen.<\/p>\n\n\n\n

\"\"
Mattias Hedr\u00e9n.<\/figcaption><\/figure>\n\n\n\n

Han forklarte ogs\u00e5 om SAS Corona task Force, som er ansvarlig for \u00e5 koordinere hele SAS innsats p\u00e5 dette omr\u00e5de – p\u00e5 tvers av alle avdelinger.<\/p>\n\n\n\n

Hedr\u00e9n kom ogs\u00e5 inn p\u00e5 forventningene til vaksinepass som SAS er fortaler for. Han forklarte at det finnes flere l\u00f8sninger p\u00e5 vei, men han ser ogs\u00e5 en utfordring i at det skal v\u00e6re ensrettede standarder i verden.<\/p>\n\n\n\n

Gjen\u00e5pning av verden<\/strong><\/h4>\n\n\n\n

Fra Oslo var Kjetil H\u00e5bj\u00f8rg med og kom inn p\u00e5 hvordan rutenettet ble h\u00e5ndtert under krisen. Som alle vet er det et meget begrenset rutenett SAS har i \u00f8yeblikket p.g.a. restriksjoner, men han mente det var en stor ettersp\u00f8rsel blant kundene s\u00e5 snart det igjen blir mulig \u00e5 reise. Han h\u00e5pet p\u00e5 at trafikken kunne komme mer igang sist p\u00e5 v\u00e5ren eller ihvertfall til sommeren.<\/p>\n\n\n\n

\"\"
Kjetil H\u00e5bj\u00f8rg<\/figcaption><\/figure>\n\n\n\n

A321LR-flyet, som SAS har kj\u00f8pt til mindre travle ruter og som var planlagt p\u00e5 ruten til Boston, kunne han ikke fortelle n\u00e5r kommer i drift eller p\u00e5 hvilke ruter det skal fly.<\/p>\n\n\n\n

Alt i alt var det ikke et event som det kom mye nytt ut av.<\/p>\n\n\n\n

Der var mest snakk om at SAS ga en slags “state of the union” tale. De helt store nyheter var det derfor ikke snakk om.<\/p>\n\n\n\n

Vi gleder oss til at det forh\u00e5pentlig blir et fysisk m\u00f8te mellom SAS og Diamond-medlemmer igjen til neste \u00e5r.<\/p>\n","protected":false},"excerpt":{"rendered":"

Normalt inviterer SAS og EuroBonus deres mest lojale kunder til et event en gang i \u00e5ret. Det har Corona-krisen satt en stopper for det siste \u00e5ret. I dag m\u00f8ttes SAS med sine Diamond- og Pandion-medlemmer online i stedet – et event de kaldte SAS EuroBonus Live. Her kan du lese hva SAS presenterte. Det var …<\/p>\n","protected":false},"author":1,"featured_media":49937,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,17],"tags":[4780,1708,236,237,592,1693,4781],"class_list":["post-49926","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-flyselskaper","tag-diamond-event","tag-ebd","tag-eurobonus","tag-eurobonus-diamond","tag-sas","tag-sas-eurobonus","tag-sas-eurobonus-online"],"yoast_head":"\nSAS avholdt nettm\u00f8te med sine mest lojale kunder i kveld - FinalCall.travel Norge<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/finalcall.demowebprojects.com\/no\/2021\/03\/11\/sas-avholdt-nettmote-med-sine-mest-lojale-kunder-i-kveld\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SAS avholdt nettm\u00f8te med sine mest lojale kunder i kveld - FinalCall.travel Norge\" \/>\n<meta property=\"og:description\" content=\"Normalt inviterer SAS og EuroBonus deres mest lojale kunder til et event en gang i \u00e5ret. 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