{"id":42549,"date":"2020-01-27T07:31:32","date_gmt":"2020-01-27T06:31:32","guid":{"rendered":"https:\/\/finalcall.demowebprojects.com\/no\/?p=42549"},"modified":"2020-01-26T21:37:22","modified_gmt":"2020-01-26T20:37:22","slug":"trivago-domt-for-a-feilinformere-kunder","status":"publish","type":"post","link":"https:\/\/finalcall.demowebprojects.com\/no\/2020\/01\/27\/trivago-domt-for-a-feilinformere-kunder\/","title":{"rendered":"Trivago d\u00f8mt for \u00e5 feilinformere kunder"},"content":{"rendered":"

Hotell prissammenligningssiden Trivago er blitt d\u00f8mt for \u00e5 feilinformere australske kunder om hvilke hoteldeals som er de beste. Det har en australsk dommer bestemt.<\/strong><\/p>\n

Trivago er brukt av mange reisende verden over for \u00e5 se hvor man bestiller sine hotellovernattinger billigst mulig. Men kan man stole p\u00e5 deres anbefalinger om hvilke deals som er de beste?<\/p>\n

Den australske f\u00f8derale retten har bestemt at det kan man ikke. I en nylig dom har de bestemt at den hollandske hotellgiganten har utvist en missvisende adferd overfor forbrukerne.<\/p>\n

Det er den australske forbrukervakthund ACCC som har anlagt saken og de argumenterte for at Trivago’s informasjon var missvisende og partisk. Dette skriver The Sydney Morning Herald<\/a>.<\/p>\n

Disse p\u00e5standene har n\u00e5 en dommer gitt forbrukervakthunden rett i.<\/p>\n

ACCC anla saken mot Trivago i august m\u00e5ned med p\u00e5standen om at de gir missvisende informasjon p\u00e5 b\u00e5de hjemmesiden og i tv-reklamer. Reklamene er blitt vist over 400 000 ganger i perioden fra 2013 til midten av 2018.<\/p>\n

Dommeren Justice Mark Moshinsky avgjorde at Trivago overtr\u00e5dte flere deler av den australske forbrukerlovgivningen n\u00e5r de p\u00e5sto at de tilb\u00f8d de “billigste” og “beste” priser samtidig med at de sorterte hoteller i s\u00f8kelisten basert p\u00e5 annonseinntekter. Samtidig fikk de kritikk for \u00e5 vise f\u00f8r-priser med r\u00f8de streker gjennom, hvor det fremsto som om de henviste til de billigste tilgjengelige prisene – selv om det ikke var tilfellet.<\/p>\n

Konklusjonen var at Trivago ikke hjalp forbrukerne til \u00e5 finne den billigste tilgjengelige prisen for hotelloppholdet som de p\u00e5stod.<\/p>\n

En viktig del av saken var at det i Trivago’s kontrakter med hotellene var et krav om at de skulle betale et bel\u00f8p per klikk hvis kunden klikket seg videre fra Trivago.<\/p>\n

Dette bel\u00f8pet skulle betales uansett om forbrukeren kj\u00f8pte noe eller ei.<\/p>\n

ACCC mente at Trivago’s s\u00f8kealgoritme favoriserte de hotellene som betalte mest og viste dyrere hoteller i toppen av listen.<\/p>\n

\n

The Sydney Morning Herald har – uten hell – fors\u00f8kt \u00e5 f\u00e5 en kommentar fra Trivago.<\/p>\n<\/div>\n

\n

 <\/p>\n

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Hotell prissammenligningssiden Trivago er blitt d\u00f8mt for \u00e5 feilinformere australske kunder om hvilke hoteldeals som er de beste. Det har en australsk dommer bestemt. Trivago er brukt av mange reisende verden over for \u00e5 se hvor man bestiller sine hotellovernattinger billigst mulig. Men kan man stole p\u00e5 deres anbefalinger om hvilke deals som er de …<\/p>\n","protected":false},"author":1,"featured_media":42550,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,838],"tags":[906,320,3654,3641],"class_list":["post-42549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-nyheter-hoteller","tag-australia","tag-hotell","tag-hotellpriser","tag-trivago"],"yoast_head":"\nTrivago d\u00f8mt for \u00e5 feilinformere kunder - FinalCall.travel Norge<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/finalcall.demowebprojects.com\/no\/2020\/01\/27\/trivago-domt-for-a-feilinformere-kunder\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trivago d\u00f8mt for \u00e5 feilinformere kunder - FinalCall.travel Norge\" \/>\n<meta property=\"og:description\" content=\"Hotell prissammenligningssiden Trivago er blitt d\u00f8mt for \u00e5 feilinformere australske kunder om hvilke hoteldeals som er de beste. Det har en australsk dommer bestemt. Trivago er brukt av mange reisende verden over for \u00e5 se hvor man bestiller sine hotellovernattinger billigst mulig. 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