{"id":3608,"date":"2020-01-22T10:00:12","date_gmt":"2020-01-22T09:00:12","guid":{"rendered":"https:\/\/finalcall.travel\/da\/?p=35474"},"modified":"2020-01-22T10:00:12","modified_gmt":"2020-01-22T09:00:12","slug":"trivago-doemt-for-at-misinformere-kunder","status":"publish","type":"post","link":"https:\/\/finalcall.demowebprojects.com\/no\/2020\/01\/22\/trivago-doemt-for-at-misinformere-kunder\/","title":{"rendered":"Trivago d\u00f8mt for at misinformere kunder"},"content":{"rendered":"

Hotel prissammenligningssiden, Trivago, er blevet d\u00f8mt for at misinformere australske kunder om hvilke hoteldeals, som er de bedste. Det har en australsk dommer besluttet.<\/strong>
\nTrivago er brugt af mange rejsende verden over for at se hvor man bestiller sine hotelovernatninger billigst muligt. Men kan man stole p\u00e5 deres anbefalinger om hvilke deals som er de bedste?
\nDen australske f\u00f8derale ret har besluttet, at det kan man ikke. I en nylig dom har de besluttet at den hollandske hotelgigant har udvist en misvisende adf\u00e6rd overfor forbrugerne.
\nDet er den australske forbrugervagthund, ACCC, som har anlagt sagen og de argumenterede for at Trivago’s information var misvisende og partisk. Det skriver The Sydney Morning Herald<\/a>.
\nDisse p\u00e5stande har en dommer nu givet forbrugervagthunden ret i.
\nACCC anlagde sagen mod Trivago i august m\u00e5ned med p\u00e5standen om at de giver misvisende information p\u00e5 b\u00e5de hjemmesiden og i tv-reklamer. Reklamerne er blevet vist over 400.000 gange i perioden fra 2013 til midten af 2018.
\nDommeren, Justice Mark Moshinsky, afgjorde at Trivago overtr\u00e5dte flere dele af den australske forbrugerlovgivning n\u00e5r de p\u00e5stod at de tilb\u00f8d de “billigste” og “bedste” priser samtidig med at de sorterede hoteller i s\u00f8gelisten baseret p\u00e5 annonceindt\u00e6gter. Samtidig fik de kritik for at vise f\u00f8r-priser med r\u00f8de streger igennem, hvor det fremstod som om de henviste til de billigst tilg\u00e6ngelige priser – selvom det ikke var tilf\u00e6ldet.
\nKonklusionen var at Trivago ikke hjalp forbrugerne til at finde den billigst tilg\u00e6ngelige pris for hotelopholdet, som de p\u00e5stod.
\nEn vigtig del af sagen var at der i Trivago’s kontrakter med hoteller var et krav om at de skulle betale et bel\u00f8b per klik, hvis kunden klikkede sig videre fra Trivago.<\/p>\n

Dette bel\u00f8b skulle betales uanset om forbrugeren k\u00f8bte noget eller ej.<\/p>\n

ACCC mente at Trivago’s s\u00f8gealgoritme favoriserede de hoteller som betalte mest og viste dyrere hoteller i toppen af listen.<\/p>\n

\nThe Sydney Morning Herald har – uden held – fors\u00f8gt at f\u00e5 en kommentar fra Trivago.\n<\/div>\n
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Hotel prissammenligningssiden, Trivago, er blevet d\u00f8mt for at misinformere australske kunder om hvilke hoteldeals, som er de bedste. Det har en australsk dommer besluttet. Trivago er brugt af mange rejsende verden over for at se hvor man bestiller sine hotelovernatninger billigst muligt. Men kan man stole p\u00e5 deres anbefalinger om hvilke deals som er de …<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-3608","post","type-post","status-publish","format-standard","hentry","category-featured"],"yoast_head":"\nTrivago d\u00f8mt for at misinformere kunder - FinalCall.travel Norge<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/finalcall.demowebprojects.com\/no\/2020\/01\/22\/trivago-doemt-for-at-misinformere-kunder\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trivago d\u00f8mt for at misinformere kunder - FinalCall.travel Norge\" \/>\n<meta property=\"og:description\" content=\"Hotel prissammenligningssiden, Trivago, er blevet d\u00f8mt for at misinformere australske kunder om hvilke hoteldeals, som er de bedste. Det har en australsk dommer besluttet. Trivago er brugt af mange rejsende verden over for at se hvor man bestiller sine hotelovernatninger billigst muligt. 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