{"id":33266,"date":"2018-07-31T07:31:01","date_gmt":"2018-07-31T05:31:01","guid":{"rendered":"https:\/\/finalcall.demowebprojects.com\/no\/?p=33266"},"modified":"2018-07-31T14:14:30","modified_gmt":"2018-07-31T12:14:30","slug":"vil-du-unnga-a-vente-i-timesvis-pa-sas-kundeservice-her-er-et-godt-tips","status":"publish","type":"post","link":"https:\/\/finalcall.demowebprojects.com\/no\/2018\/07\/31\/vil-du-unnga-a-vente-i-timesvis-pa-sas-kundeservice-her-er-et-godt-tips\/","title":{"rendered":"Vil du unng\u00e5 \u00e5 vente i timesvis p\u00e5 SAS kundeservice? Her er et godt tips!"},"content":{"rendered":"

I g\u00e5r skrev vi om folk som legger ut hissige meldinger p\u00e5 SAS sin Facebook<\/a> side etter \u00e5 ha ventet i timesvis p\u00e5 kundeservice eller \u00e5 ha blitt avbrutt etter \u00e5 ha ventet i timesvis for \u00e5 f\u00e5 hjelp til ombooking som f\u00f8lge av SAS sine mange kanselleringer for tiden. Vil du unng\u00e5 \u00e5 havne i samme situasjonen, har vi et veldig godt tips til deg.<\/strong><\/p>\n

Det som du b\u00f8r tenke over er hvem som utf\u00f8rer flyreisen din og hvor du bestiller billetten. Som vi tidligere har beskrevet har SAS kansellert over 700 flyvninger siden i v\u00e5res og forventer enda flere kanselleringer utover sommeren som f\u00f8lge av problemer hos underleverand\u00f8rene Cityjet og SAS Ireland som opererer en rekke flyvninger for SAS.<\/p>\n

Les ogs\u00e5: SAS forventer kanselleringer resten av sommeren<\/strong><\/em><\/a><\/p>\n

F\u00f8rste r\u00e5det er naturligvis \u00e5 unng\u00e5 flyreiser som blir operert av de nevnte underleverand\u00f8rer, men viktigere er det \u00e5 tenke p\u00e5 hvem du bestiller SAS billettene dine hos og hvilken form for kundeservice du kan oppn\u00e5 der hvis uhellet (kanselleringer\/forsinkelser) er ute.<\/p>\n

Les ogs\u00e5: SAS kunder raser over manglende kundeservice<\/strong><\/em><\/a><\/p>\n

Vi har selv flere ganger booket billetter hos Wider\u00f8e<\/a>, og har selv benyttet deres chatte-tjeneste hvor man raskt f\u00e5r svar og hjelp. For du kan booke SAS billetter hos Wider\u00f8e, ogs\u00e5 selv om reisen din ikke inkluderer en billett med Wider\u00f8e. Selskapet selger faktisk billetter til mange ulike selskaper, og har kundeservice for alle billetter de selger selv.<\/p>\n

Med dette i tankene tok vi kontakt med Administrerende direkt\u00f8r i Wider\u00f8e Internett AS (WIAS) Odd Langvatn for \u00e5 h\u00f8re om de opplever samme problemer som SAS i disse dager.<\/p>\n

Langvatn avviser dette p\u00e5 det sterkeste og forteller at de har s\u00e5 langt i juli h\u00e5ndtert rundt 40 000 kundehenvendelser, hvorav over 30 000 p\u00e5 chat, SMS og e-mail hvor svartider og utf\u00f8relse er i verdensklasse hvor v\u00e5rt mantra er at kundens behov SKAL l\u00f8ses p\u00e5 f\u00f8rste kontaktpunkt. 90% av henvendelsene blir besvart p\u00e5 under 30 sekunder.<\/span><\/span><\/p>\n

Wider\u00f8e h\u00e5ndterer kundeservicen selv, i motsetning til mange andre flyselskaper. Han uttaler videre “WIAS h\u00e5ndterer alt av e-mail, chat og SMS selv. P\u00e5 telefoni har flyplasskontorene litt kapasitet innimellom flyavganger og logger seg p\u00e5 n\u00e5r de kan.<\/span><\/em><\/p>\n

\n
Flyplassene har ogs\u00e5 hovedansvar for bagasjehenvendelser som det jo er en del av p\u00e5 sommeren. Det er deres kjernekompetanse. For noen uker siden \u00e5pnet vi ogs\u00e5 www.wf.no\/lostbagchat<\/a> sol betjenes av utvalgte flyplasskontor for \u00e5 f\u00e5 ned antall telefoner rundt denne problematikken, og kunder som har brukt denne har kommet med meget gode tilbakemeldinger.<\/span><\/em><\/div>\n

 <\/p>\n

Wider\u00f8es kundeservice har en imponerende \u00e5pningstid. Her svares chatten s\u00e5 og si d\u00f8gnet rundt. De enste tidene chatten har stengt er stengt fra l\u00f8rdag kl 0000 til l\u00f8rdag kl 0900 og l\u00f8rdag kl 1500 til s\u00f8ndag kl 0900, men selv i tiden hvor chatten er stengt svares det p\u00e5 e-mail, og etter hva vi erfarer er Wider\u00f8e de eneste i bransjen som tillater kundesupport via e-mail.<\/span><\/span> Dette st\u00e5r jo i sterk kontrast til andre selskaper som lukker og slukker alle sine kanaler kl 1900 p\u00e5 kvelden.<\/p>\n

\n
\n
– V\u00e5re m\u00e5linger viser faktisk mer trykk p\u00e5 kunde\/Salessupport 20-24 enn 08-12<\/span><\/em><\/div>\n<\/div>\n<\/div>\n
\n
Og det viktigste er jo \u00e5 v\u00e6re tilgjengelige n\u00e5r kundene har behov, ikke n\u00e5r det er mest bekvemt for oss \u00e5 jobbe, avslutter Odd Langvatn, Adm Dir i Wias.
\n<\/span><\/em><\/div>\n<\/div>\n<\/div>\n

 <\/p>\n

PS: V\u00e6r oppmerksom p\u00e5 at du IKKE kan benytte Wider\u00f8es kundeservice om du har kj\u00f8pt billetten din hos SAS eller andre steder enn Wider\u00f8e sine hjemmesider.<\/strong><\/p>\n

\n

F\u00f8lg ogs\u00e5 FinalCall.travel p\u00e5 Facebook, s\u00e5 g\u00e5r du ikke glipp av de viktigste nyhetene<\/a><\/strong><\/em>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

I g\u00e5r skrev vi om folk som legger ut hissige meldinger p\u00e5 SAS sin Facebook side etter \u00e5 ha ventet i timesvis p\u00e5 kundeservice eller \u00e5 ha blitt avbrutt etter \u00e5 ha ventet i timesvis for \u00e5 f\u00e5 hjelp til ombooking som f\u00f8lge av SAS sine mange kanselleringer for tiden. Vil du unng\u00e5 \u00e5 havne …<\/p>\n","protected":false},"author":2,"featured_media":33267,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,17],"tags":[1035,592],"class_list":["post-33266","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-flyselskaper","tag-kundeservice","tag-sas"],"yoast_head":"\nVil du unng\u00e5 \u00e5 vente i timesvis p\u00e5 SAS kundeservice? 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