{"id":3210,"date":"2019-05-13T13:04:25","date_gmt":"2019-05-13T11:04:25","guid":{"rendered":"https:\/\/finalcall.travel\/da\/?p=32511"},"modified":"2019-05-13T13:04:25","modified_gmt":"2019-05-13T11:04:25","slug":"lufthansa-swiss-og-austrian-airlines-tilbyder-nu-kundeservice-via-messenger","status":"publish","type":"post","link":"https:\/\/finalcall.demowebprojects.com\/no\/2019\/05\/13\/lufthansa-swiss-og-austrian-airlines-tilbyder-nu-kundeservice-via-messenger\/","title":{"rendered":"Lufthansa, Swiss og Austrian Airlines tilbyder nu kundeservice via Messenger"},"content":{"rendered":"<p><strong>Kunder stiller st\u00f8rre krav til at kundeservice er tilg\u00e6ngelig p\u00e5 flere platforme idag, men desv\u00e6rre er det ikke alle flyselskaber, som f\u00f8lger med.\u00a0<\/strong><br \/>\nNogle af de luftfartsselskaber, som dog g\u00f8r en indsats for at m\u00f8de kunderne hvor de er, er Lufthansa-gruppen&#8217;s Swiss, Austrian Airlines og Lufthansa, som netop har introduceret muligheden for at kontakte kundeservice via Messenger.<br \/>\nKunderne hos flyselskaber har ofte de samme typer af sp\u00f8rgsm\u00e5l, som f.eks.: &#8220;Flyver mit fly til tiden?&#8221;, &#8220;Hvilken gate g\u00e5r min afgang fra?&#8221; eller f.eks. &#8220;Hvor meget m\u00e5 min h\u00e5ndbagage veje?&#8221;<br \/>\nFor at give kunderne lettere adgang til svar p\u00e5 denne type sp\u00f8rgsm\u00e5l, s\u00e5 har Lufthansa-gruppen nu introduceret en digital assistent p\u00e5 Messenger for flyselskaberne Lufthansa, Swiss og Austrian Airlines.<br \/>\nDenne digitale assistent &#8211; eller chatbot &#8211; har forskellige navne afh\u00e6ngigt af hvilket flyselskab du flyver med &#8211; dog i alle tilf\u00e6lde et kvindenavn:<br \/>\nLufthansa: Elisa<br \/>\nSwiss: Nelly<br \/>\nAustrian Airlines: Maria<br \/>\nAlle tre assistenter er navngivet efter den f\u00f8rste kvindelige kabineansatte os de tre flyselskaber.<br \/>\nDe nye digitale assistenter er et supplement til den almindelige kunderservice og man kan via disse kanaler f\u00e5 hurtigere svar p\u00e5 enkle sp\u00f8rgsm\u00e5l. Desuden h\u00e5ber Lufthansa, at det kan aflaste den almindelige kundeservice, at flere kunder kan f\u00e5 svar via nye kanaler.<br \/>\nFor at komme i kontakt med de nye digitale assistenter, s\u00e5 skal man bruge app&#8217;en Messenger fra Facebook. N\u00e5r du har den p\u00e5 telefonen, s\u00e5 er det nok at taste:\u00a0lh.com\/bot, swiss.com\/bot eller austrian.com\/bot i din browser.<br \/>\nDu kan f\u00e5 svar p\u00e5 din flyafgangs status ligesom bot&#8217;en ogs\u00e5 kan holde dig orienteret ved forsinkelser, aflysninger eller hvis du mister din forbindelse. Passagererne kan ogs\u00e5 bruge denne bot til at ombooke sin billet. Dermed bliver Lufthansa-gruppens bots de f\u00f8rste i branchen, som ogs\u00e5 tilbyder ombooking.<br \/>\nHvis denne bot ikke har svar p\u00e5 dit sp\u00f8rgsm\u00e5l, s\u00e5 bliver du automatisk stillet videre til en medarbejder, som kan hj\u00e6lpe dig.<br \/>\nI fremtiden vil det ogs\u00e5 blive muligt at finde information om tilladt bagage samt spore sin bagage p\u00e5 rejsen.<br \/>\nDet er planen at denne service ogs\u00e5 skal v\u00e6re tilg\u00e6ngelig via andre kanaler, som f.eks. fyselskabernes egne app&#8217;s, hjemmesiderne og Whatsapp.<br \/>\n<em><strong><a href=\"https:\/\/www.facebook.com\/finalcalltravel\/\" target=\"_blank\" rel=\"noopener\">F\u00f8lg ogs\u00e5 FinalCall.travel p\u00e5 Facebook, s\u00e5 g\u00e5r du ikke glip af de vigtigste nyheder<\/a><\/strong><\/em><br \/>\n<em><strong>Husk at du kan blive medlem af vores lukkede Facebook-gruppe for alle, som rejser mere end gennemsnittet. Svar blot p\u00e5 de tre sp\u00f8rgsm\u00e5l vi stiller dig ved tilmelding.\u00a0<a href=\"https:\/\/www.facebook.com\/groups\/FrequentTravelerDanmark\/\" target=\"_blank\" rel=\"noopener\">Tilmeld dig Frequent Traveler Danmark her.<\/a><\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kunder stiller st\u00f8rre krav til at kundeservice er tilg\u00e6ngelig p\u00e5 flere platforme idag, men desv\u00e6rre er det ikke alle flyselskaber, som f\u00f8lger med.\u00a0 Nogle af de luftfartsselskaber, som dog g\u00f8r en indsats for at m\u00f8de kunderne hvor de er, er Lufthansa-gruppen&#8217;s Swiss, Austrian Airlines og Lufthansa, som netop har introduceret muligheden for at kontakte kundeservice &hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-3210","post","type-post","status-publish","format-standard","hentry","category-featured"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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