{"id":2717,"date":"2018-07-31T12:00:13","date_gmt":"2018-07-31T10:00:13","guid":{"rendered":"https:\/\/finalcall.travel\/da?p=29665&preview=true&preview_id=29665"},"modified":"2018-07-31T12:00:13","modified_gmt":"2018-07-31T10:00:13","slug":"vil-du-undga-at-vente-i-timesvis-pa-sas-kundeservice-her-er-et-godt-tip","status":"publish","type":"post","link":"https:\/\/finalcall.demowebprojects.com\/no\/2018\/07\/31\/vil-du-undga-at-vente-i-timesvis-pa-sas-kundeservice-her-er-et-godt-tip\/","title":{"rendered":"Vil du undg\u00e5 at vente i timesvis p\u00e5 SAS kundeservice? Her er et godt tip!"},"content":{"rendered":"

I weekenden skrev vi om at SAS-kunderne raser over manglende kundeservice. Selv efter ventetider p\u00e5 op mod 7 timer, s\u00e5 har det – for mange – ikke v\u00e6ret muligt at f\u00e5 kontakt til SAS. Vil du undg\u00e5 at havne i samme situation, s\u00e5 har vi her et godt tip.<\/strong>
\nDet du b\u00f8r t\u00e6nke over er at du ikke beh\u00f8ver at bestille din flyrejse direkte hos flyselskabet. I mange tilf\u00e6lde kan der v\u00e6re fordele ved at g\u00f8re dette, men n\u00e5r flyselskabet ikke svarer dig, s\u00e5 er det langt fra en fordel. S\u00e5 kan det derimod v\u00e6re en fordel at bestille via et rejsebureau.
\nL\u00e6s ogs\u00e5: SAS forventer aflysninger resten af sommeren<\/strong><\/em><\/a>
\nDet f\u00f8rste r\u00e5d er naturligvis at undg\u00e5 flyvninger, som bliver opereret af n\u00e6vnte underleverand\u00f8rer. Dvs. flyvninger med CityJet og SAS Ireland. Men det er ogs\u00e5 v\u00e6rd at t\u00e6nke p\u00e5 hvor du bestiller dine billetter og hvilken kundeservice du f\u00e5r, hvis uheldet skulle v\u00e6re ude.
\nL\u00e6s ogs\u00e5: SAS kunder raser og manglende kundeservice<\/strong><\/a>
\nVi har selv flere gange booket hos\u00a0Wider\u00f8e<\/a>\u00a0og har benyttet deres chat-kundeservice, hvor man meget hurtigt f\u00e5r svar og hj\u00e6lp. Og du kan let booke SAS-billetter hos Wider\u00f8e – ogs\u00e5 selvom din rejse ikke inkluderer rejser med Wider\u00f8e. Selskabet s\u00e6lger nemlig billetter til de fleste flyselskaber og agerer som rejsebureau – og de har kundeservice tilg\u00e6ngelige uanset hvilket flyselskab du booker med.
\nMed dette i tankerne, s\u00e5 tog vi kontakt med direkt\u00f8r i Wider\u00f8e Internet AS (WIAS), Odd Langvatn for at h\u00f8re om de oplever de samme problemer med ekstremt lange ventetider i disse dage.
\nDet afviser Langvatn p\u00e5 det st\u00e6rkeste og fort\u00e6ller at de hidtil i juli har h\u00e5ndteret omkring 40.000 kundehenvendelser, hvor af de 30.000 er p\u00e5 chat, sms eller email. Her har 90% af alle henvendelser v\u00e6ret svaret p\u00e5 under 30 sekunder. Han oplyser at deres mantra er at kundernes henvendelser skal l\u00f8ses p\u00e5 f\u00f8rste kontaktpunkt.
\nWider\u00f8e h\u00e5ndterer kundeservicen selv – i mods\u00e6tning til mange andre flyselskaber. Han udtaler videre:
\n“WIAS h\u00e5ndterer alle emails, chat og sms selv. P\u00e5 telefonen har lufthavnskontorerne nogle gange lidt kapacitet – ind i mellem afgange – og kan logge sig p\u00e5 for at hj\u00e6lpe.<\/em>
\nLufthavnene har ogs\u00e5 hovedansvaret for bagagehenvendelser, som der jo altid er en del af om sommeren. Det er deres kernekompetence. For nogle uger siden \u00e5bnede vi ogs\u00e5www.wf.no\/lostbagchat<\/a>\u00a0som betjenes af udvalgte lufthavnskontorer, for at f\u00e5 nedbragt antallet af telefonhenvendelser om denne problematik – og kunderne som har brugt denne service denne sommer har givet os rigtigt gode tilbagemeldinger” <\/span><\/em>siger han.<\/span>
\nWider\u00f8es kundeservice har en imponerende \u00e5bningstid. Her svares chatten s\u00e5 og sige d\u00f8gnet rundt. De eneste tidspunkter chatten er lukket p\u00e5 er fra midnat natten til l\u00f8rdag og til l\u00f8rdag morgen kl. 9 – og mellem l\u00f8rdag kl. 15 og s\u00f8ndag kl. 9, men selv i de tidsrum hvor chatten er lukket, s\u00e5 svares der p\u00e5 emailhenvendelser. Og i henhold til vores erfaringer, s\u00e5 er Wider\u00f8e blandt de eneste i branchen som tilbyder kundeservice via email.<\/span>
\nDisse \u00e5bningstider st\u00e5r jo i st\u00e6rk kontrast til andre selskaber, som lukker deres kundeservice kl. 19.00<\/p>\n

\n“Vores m\u00e5linger viser faktisk mere tryk p\u00e5 kunde- og salgssupport mellem kl. 20 og midnat end mellem kl. 8 og 12. Og det vigtigste er jo at v\u00e6re tilg\u00e6ngelige n\u00e5r kunderne har behovet – ikke n\u00e5r det er mest bekvemt for os at arbejde”<\/em> siger Odd Langvatn, adm. dir i WIAS.\n<\/div>\n

 
\nPS: V\u00e6r opm\u00e6rksom p\u00e5 at du IKKE kan benytte Wider\u00f8es kundeservice hvis du har k\u00f8pt din flybillet hos SAS eller andre steder end Wider\u00f8e’s hjemmesider.<\/strong><\/p>\n

\n 
\n \n<\/div>\n","protected":false},"excerpt":{"rendered":"

I weekenden skrev vi om at SAS-kunderne raser over manglende kundeservice. Selv efter ventetider p\u00e5 op mod 7 timer, s\u00e5 har det – for mange – ikke v\u00e6ret muligt at f\u00e5 kontakt til SAS. Vil du undg\u00e5 at havne i samme situation, s\u00e5 har vi her et godt tip. Det du b\u00f8r t\u00e6nke over er …<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2717","post","type-post","status-publish","format-standard","hentry","category-featured"],"yoast_head":"\nVil du undg\u00e5 at vente i timesvis p\u00e5 SAS kundeservice? 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